Privacy Policy and User Protection
Your trust is important to us. Read how we collect, use, and protect your personal information.
Introduction to Data Practices
At Raxomirae, we understand that privacy is essential to building lasting relationships and earning your trust. This policy explains what personal information we collect, how it is handled, and the steps we take to safeguard your data while you engage with our digital marketing, branding, social media, and ecommerce solutions.
Our commitments are guided by Australian law and international privacy standards. The following sections detail our practices across all digital channels, highlighting our approach to responsible data management and your available rights.
What Data We Collect About You
We may collect personal information directly from you or automatically through our website and digital services. This includes details you provide, as well as technical data such as browser settings and device information.
Personal Data You Provide Directly
- • Basic contact details, including your name and email address
- • Information submitted via online forms or surveys
- • Preferences, account settings, or communication choices
- • Feedback, support requests, or other direct correspondence
- • Payment or transactional information, if you purchase services
Automatically Collected Information
- • IP address and device characteristics identified on visit
- • Technical data such as browser type, language, and version
- • Usage data including time, pages viewed, and click pathways
- • Cookies and similar technologies used for analytics
- • Location information determined by device settings
How We Use Your Collected Data
Your data helps us deliver tailored digital marketing experiences, communicate with you about services, and improve our platform. We ensure data is managed in compliance with applicable law.
- • To provide branded digital marketing, web design, or ecommerce services
- • To respond to your inquiries, requests, or feedback
- • To tailor content and recommendations based on your interests
- • To analyze usage patterns and improve our digital offerings
- • To meet legal, security, and compliance obligations
- • To process transactions and issue relevant receipts or confirmations
- • To notify you about policy or service updates as required
Our Commitment: We uphold strict confidentiality and safeguard your data using established industry protocols. We only use your information for declared purposes and do not sell your personal data to unrelated third parties.
When We Share Your Data
We may share your personal information with external parties only where required for service delivery, legal compliance, or technical support. We require partners to maintain robust data protection standards.
Service Providers and Partners
Your information may be shared with service providers performing tasks on our behalf, such as web hosting, payment processing, analytics, or marketing support, under strict confidentiality agreements.
Legal Obligations and Disclosures
We may disclose information to comply with laws, respond to legal requests, or protect our rights and safety.
Aggregated and Anonymous Data
We may aggregate or anonymize data for analytical or reporting purposes. Such data cannot identify you personally.
Your Rights and Choices
You have the right to access, correct, or request deletion of your data, and may object to certain uses. Our team is committed to respecting your preferences and facilitating your requests promptly.
- • Request access to your collected personal data
- • Ask us to update or correct inaccurate information
- • Request erasure of your personal data
- • Obtain your data in a structured, portable format
- • Object to processing of your information
- • Request restriction of certain data uses
Contact us via email or phone to exercise your rights. We will respond within the legally required timeframe and explain steps taken for your request.
How We Safeguard Your Data
We employ technical and organizational measures to protect the integrity, confidentiality, and security of your data against unauthorized access, alteration, or loss.
Technical Protections Used
- • Encryption of sensitive or transactional communications
- • Routine vulnerability assessments and security scans
- • Multi-factor authentication for system access
- • Regular updates and security patching of all software
Organizational Safeguards
- • Staff training in data privacy best practices
- • Internal policies restricting unnecessary data access
- • Data minimization principles across workflows
- • Incident response plans and escalation procedures
How Long We Retain Data
We keep your data only as long as needed for our purposes or as required by law. Retention periods vary based on data type and business need.
- • Account details retained while you hold an account
- • Usage and browsing data retained for analytics
- • Correspondence stored to improve service
- • Payment records kept for regulatory compliance
- • Preference data for personalization purposes
Data will be securely deleted or anonymized after retention ends.
International Data Transfers
Personal data may be processed outside Australia if our providers have operations elsewhere. We take steps to ensure all cross-border transfers comply with relevant safeguards.
- • Contracts requiring protection for transferred data
- • Compliance with Australian and foreign data laws
- • Data processing agreements with providers
- • Regular review of international data practices
Use of Cookies and Technologies
We use cookies to analyze site performance, personalize experiences, and measure marketing effectiveness. You can manage preferences in your browser settings at any time.
Types of Cookies We Use
- • Essential for site navigation and function
- • Measure site usage and track performance
- • Remember choices and user settings
- • Enable enhanced features and convenience
Customise cookie preferences on our site or manage them via browser settings.
Policy Changes and Updates
This policy may change as our services evolve or regulations require. Significant changes will be communicated to you through clear online notices or direct messaging.
- • Updates posted on our website
- • Email notifications for major changes
- • In-app alerts for registered users
- • Revised effective dates on this page
We recommend reviewing this policy from time to time.
Contact Us About Privacy
If you have questions regarding this policy or your rights, contact our privacy team for prompt assistance.
Raxomirae
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61.3.6945.0483
Email: content@raxomirae.sbs
Last reviewed January 1, 2026
Effective from January 1, 2026